1. Introduction
MAHA LAKSHMI ENTERPRISES ("ML BEARING", "we", "us", "our"), operating at https://mlbearing.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Data We Collect
We collect the following information when you use our website: name, email address, phone number, shipping address and pincode, order details and transaction history, device and browser information (via cookies and analytics), IP address, and any information you voluntarily provide through contact forms.
3. How We Use Your Data
We use your personal data for: processing and fulfilling your orders, sending order confirmations, shipping updates, and delivery notifications, communicating about your inquiries and support requests, generating GST-compliant invoices, improving our website and services, complying with legal obligations.
4. Consent
By placing an order or submitting your information through our website, you consent to the collection and use of your data as described in this policy. You may withdraw your consent at any time by contacting us at info@mlbearing.com. Withdrawal of consent may affect our ability to provide services to you.
5. Data Storage and Security
Your data is stored on secure servers with appropriate technical and organizational security measures. We use HTTPS/SSL encryption for all data transmission. We do not store any payment credentials, UPI IDs, or banking information. Payment processing is handled entirely by our payment gateway partner (MMADPay). Access to personal data is restricted to authorized personnel only.
6. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with: shipping and logistics partners (for order delivery), payment gateway providers (for payment processing), legal authorities (if required by law or court order). All third-party service providers are required to maintain the confidentiality of your data.
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for accounting, legal, and tax compliance purposes. Order and transaction records are retained as required under applicable tax laws (typically 6-8 years). You may request deletion of your data (subject to legal retention requirements) by contacting us.
9. Your Rights
Under the DPDP Act and applicable laws, you have the right to: access your personal data held by us, correct any inaccurate data, request deletion of your data (subject to legal requirements), withdraw consent for data processing, file a complaint with the Data Protection Board of India.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it.
11. Grievance Officer
For any privacy-related concerns, complaints, or to exercise your data rights, contact our Grievance Officer:
Name: MUKESH SHARMA
Email: info@mlbearing.com
Phone: 9220727407
Address: KH NO 394, BHOWAPUR, NEAR PCKD SCHOOL, BHOWAPUR, Ghaziabad, UP, 201017
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.